In these terms and conditions the following meanings will apply:
‘The Company’ means Exclusive Holidays Ltd.,whose registered office is at Equity House, 4-6 School Road, Reading RG31 5AL
‘Customer’ means the person or company whose details are entered on any order or enquiry form on this website.
‘Browser’ means any person accessing and using this website by means of software products enabling Internet connection.
‘The Website’ means the website at www.exclusiveholidaysuk.com
COMPANY INFORMATION AND CONTACT
Exclusive Holidays Ltd is a company registered in England and Wales with company registration number 03912963. Exclusive Holidays Ltd is VAT registered with VAT number 874 7498 60.
Our postal address is Sutton Lane, 15 Rushton Road, Wilbarston, Market Harborough, LE16 8QL telephone: 01858 469137 fax: 0871 714 2427 or email: firstname.lastname@example.org. Our email address for any website related issues email@example.com
Your contract for holiday bookings made through the site is with Exclusive Holidays Ltd.
You will receive an email confirming we have received your online booking. No contract for the sale of any product will subsist between you and Exclusive Holidays Ltd until you have received your confirmation paperwork with booking reference which will confirm our acceptance of your offer to book one of our holidays.
You must check that the details on this confirmatory paperwork are correct as soon as possible. You should print any emails out and keep a copy.
Exclusive Holidays Ltd reserves the right to refuse a booking.
You agree that e-mail can be used as a long-distance means of communication. Correspondence will be conducted between Exclusive Holidays Ltd and the lead name on your booking.
Only clients who have paid in full may travel with Exclusive Holidays Ltd.
A provisional booking will be held for a maximum of 14 days, unless otherwise agreed. All correspondence will be sent to the person whose signature is on the booking form or who has completed the online booking. A signature or completion of an online booking is acceptance of the conditions for all persons named.
Every booking you make shall be deemed performed in England. English law shall govern every aspect of contractual agreement concerning bookings made from the site.
CREDIT / DEBIT CARD PAYMENTS
We can only accept credit or debit card payments through this website or in person. We use Paypal as our card payment processor and do not store any details ourselves. Our website will direct you to Paypal to make your payment to us.
All card payments whether debit or credit will incur a 3% card processing fee which is the fee charged by Paypal to us. If you do not wish to incur this fee, please send a cheque or postal order to our address.
The advertised holiday price includes accommodation, travel, meals and excursions as specified in the holiday itinerary. The holiday price does not include any supplements which may be added to your order online e.g. single room supplement or card processing fee. Any optional excursions available can be booked directly with your coach driver, subject to minimum numbers being reached. Admission charges to attractions are not included unless specifically mentioned in an itinerary.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. We shall be under no obligation to accept a booking for a holiday which was advertised at an incorrect price.
The cost of your holiday is not guaranteed against circumstances beyond our control, including but not limited to any government action (including VAT increase or requirement for additional bonding), devaluation of the pound sterling or increased fuel charges.
OUR PICK UP POINTS
Brixworth – Outside Daisy Roots
Corby – Elizabeth Street, opposite the Police Station
Desborough – bus stop outside fish & chip shop
Great Glen – Bus Stop on the Green
Hinckley – Bus Station
Higham Ferrers – Bus Stop, the Square
Kettering – Coach Bay, Cornmarket Hall
Kibworth – the Square
Kingsthorpe – Bus stop, Harborough Road (opposite Waitrose)
Leicester – St Margarets Bus Station
Lutterworth – Bus Stop, Wycliffe Rooms
Market Harborough – Market Hall / Bus Station
Northampton – Victoria Street coach bay
Oadby – The Old Library Public House, High Street
Rothwell – Bus Stop outside the Memorial
Rugby – Benn Hall
Rushden – Skinners Hill Bus Stop
Thrapston – Bus Stop outside library
Wellingborough – Castle Way Bus Stop (by Castle Theatre)
Wigston – Paddock Street
It is very unlikely pick ups will be made at all departure points as we allow a maximum of 2 hours due to driver’s hours regulations and passenger comfort. In some cases where pickup points have low passenger numbers, taxi services may be used to one of our other pick up points. You are responsible for ensuring you are at the correct departure point at the correct time. We cannot be held liable for any loss or expense suffered by clients because of late arrival, and would strongly advise all clients to arrive at their departure point at least 10 minutes in advance.
Please note that you will be dropped off at the pick up point you joined the coach. We regret we can not drop off passengers at individual locations.
Due to changes in legislation we are no longer able to sell travel insurance. We strongly recommend that all passengers take out travel insurance cover and can provide details of a travel insurance provider specialising in coach holidays on request.
By making a booking with Exclusive Holidays Ltd, you confirm for yourself and those passengers named on your booking that Exclusive Holidays Ltd is indemnified from any consequences arising from inadequate travel insurance arrangements. Exclusive Holidays Ltd will not be held liable or accept any responsibility for eventualities not covered by insurance.
INCLUDED IN YOUR HOLIDAY
Your holiday price includes all coach travel, hotel accommodation, meals and excursions as stated in the brochure. Unless specifically indicated in the holiday description, entrance fees, guide fees and optional excursions are not included. All prices and supplements quoted are per person per holiday. European holidays may be subject to a supplement due to devaluation of the pound sterling, if applied by our suppliers. In this case you will be notified as soon as possible.
RIGHT OF REFUSAL
Exclusive Holidays Ltd reserves the unconditional right to refuse a booking or terminate a passenger’s holiday in the event of unreasonable conduct which in our opinion is likely to cause distress, damage, annoyance to other customers, employees, property or any third party. As a result of such termination, our responsibility for your holiday immediately ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
DISABLED AND SPECIAL NEEDS
It is your responsibility to disclose at time of booking any disability or special needs you may have, including any room or seating requirements. While requests can not be guaranteed we will do our best to accommodate you. Please note that our staff are not trained or permitted to physically assist passengers.
BULKY LUGGAGE ITEMS
If you require any bulky luggage items (e.g. wheelchairs, walkers, lightweight electric scooters etc) to be transported, please ensure this is clearly stated in the space provided on the booking form. If we are not notified at time of booking we make no guarantee to transport these items due to space constraints.
SUITABILITY OF HOLIDAY
If you require any advice regarding the suitability of a hotel or holiday, please contact us and we will provide as much information as possible to help you make an informed decision. This service is intended for information only and we accept no liability for your decision to travel on any holiday if it is subsequently found to be unsuitable.
FOOD & DIET
If you have any special dietary requirements please ensure these are included on your booking form so we can inform the hotel. Please note it is common practice in European hotels to have a set menu and no choice will be offered.
Our executive coaches offer hot and cold drinks which will be served during the journey. Due to health and safety reasons, provision of hot and cold drinks while the vehicle is in motion will be kept to an absolute minimum. You are welcome to eat sandwiches and packed lunches, however we ask that you do not eat any hot or messy food, ice-cream or chewing gum onboard. Please use the rubbish bags provided. While we make every effort to ensure drinks & toilet facilities are available on the coach, there may be occasions where this is not possible. We will try to make a comfort stop every 2 – 2.5 hours on every journey.
Please keep luggage to a minimum due to the space constraints in our luggage lockers. We ask that you bring one medium case per person or one large case between two, and weight should be kept to a maximum of 20kg per case where possible. Any additional or bulky luggage items must be included on your booking form.
We reserve the right to alter, without notice, routes, seating plans and itineraries on any tour arranged by Exclusive Holidays Ltd.
Your travel information including pick up times, luggage labels etc will be posted to your approximately 2 weeks prior to departure. Any special documents including theatre tickets will be retained by Exclusive Holidays Ltd and distributed on departure.
For all European travel a full UK Passport is required. We accept no responsibility if passengers do not have the correct travel documents and no refunds will be issued in this instance. An EHIC European Health Insurance Card in also required for travelling abroad. Forms can be obtained from your local Post Office and the card will last for 10 years.
Optional excursions not included in the price of our holidays are payable to the coach driver on the day of the excursion, unless otherwise indicated. Where a complete excursion package has been purchased, payment should be made in advance with final balance. Admission fees are not included in our excursion prices unless stated.
All hotel amenities specified in our brochure will normally be available. However, where cleaning or servicing is required, amenities may be temporarily unavailable for part or all of your holiday.
Seats are allocated on a first come first served basis. In the event your requested seats are unavailable, we will place you in seats as close as possible to your original request. On rare occasions we may need to change your seat for operational reasons, but this will be kept to an absolute minimum. On single bookings we reserve the right to alter your seating to maximise the seating available. We accept no liability in the event of any such change.
Single rooms are subject to availability at the hotel. Where a hotel charges a single supplement, this will be clearly indicated and charged at cost. The payment of a single room supplement does not imply that any room allocated will be anything other than a single room. Please note that once our allocation of non-supplemented rooms is used up, any further allocation may be subject to a chargeable supplement.
Special requests must be made when booking and written clearly on your booking form. While we do our best to fulfil any such requests, we can not guarantee this and we can not accept a booking conditional on such a request being met.
CARE OF THE CUSTOMER
If, for any reason, you are not happy with any aspect of your holiday, issues should be raised in the first instance with the staff and hotel on site, at the time at which the issue occurs. Exclusive Holidays Ltd and the hoteliers and coach providers will not accept complaints or liability for any aspect of the holiday unless they were given the chance to rectify the situation at the time. If your issue is not resolved, you must notify us in writing within 14 days after your return so we can investigate the matter.
Gratuities to our drivers / couriers are not included in the cost of the holiday. Any donations should reflect on the service you have been given and are at your discretion.
It is a legal requirement that everybody must wear a seat belt in the UK and Europe. If you refuse to wear a seatbelt or forget to use it, you will not be covered by the Company’s insurance and any fines incurred will have to be paid by yourselves.
Please note you should remain seated with seatbelts fastened until the vehicle has come to a complete stop and your driver indicates it is safe to remove your seatbelt. Any movement around the vehicle while it is in motion is at your own risk and no liability will be accepted for any resulting injury or accident.
Exclusive Holidays Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Exclusive Holidays Ltd collects information from you to process your order, including your name, address, phone number and email address. We use Paypal as our third-party payment processor and we do not store any credit/debit card or other sensitive information.
We will not e-mail you in the future unless you have given us your consent and we will give you the chance to refuse any marketing emails. The personal information, which we hold, will be held securely in accordance with our internal security policy and the law. We do not share any personal information we hold with any third parties.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behaviour of visitors to our site via Google Analytics. This is anonymous and can include using a “cookie” which would be stored on your browser. We do not allow Google to use the data collected on our behalf. You can usually modify your browser to prevent this happening, or download the Google Analytics Opt-out Browser Add on which will prevent this.
If you have any questions/comments about privacy, you should contact us.
CANCELLATION BY YOU
If you wish to cancel your holiday, it must be done in writing by the person who signed the booking form. Your cancellation will take effect from the date when we receive your written cancellation. A reduction on room occupancy (e.g. from a twin or double to a single) may result in additional supplements being charged if applicable.
Cancellation date: Charge:
56 days or more prior to departure deposit only
between 55 and 25 days 50%
between 24 and 14 days 75%
14 days prior to departure 100%
If the reason for your cancellation is covered under the terms of your travel insurance you may be able to reclaim these charges.
CANCELLATION BY EXCLUSIVE HOLIDAYS LTD
We reserve the right to cancel your holiday under certain circumstances, e.g. insufficient demand or if your holiday is influenced by events beyond our control, e.g. war or threat or war, riots, civil strife, industrial action, natural disasters, fire, epidemics, bad weather, technical problems to transport, closure or airports or ports, terrorist activities, hotel ceases trading, Governmental action or General Election or other similar circumstances beyond our control. If this should occur we will return to you all the money you have paid to us or offer a suitable alternative. Notification will be made approximately 3 weeks prior to departure.
CHANGES BY YOU
Once a booking has been confirmed, if you wish you change your holiday to another destination, we will transfer your deposit subject to availability and no later than eight weeks prior to the departure date. If you wish to change your holiday less than eight weeks prior to the departure date, our cancellation terms and charges will apply.
Any cancellation charges or other costs incurred by the alteration will be invoiced to you at our discretion.
If you want to transfer to a different holiday you must cancel and transfer at the same time. You can not cancel your booking and transfer the deposit at a later date. It is not possible to transfer any holiday more than once.
CHANGES BY EXCLUSIVE HOLIDAYS LTD
We reserve the right to make changes to an itinerary or use of hotels or coaches other than those stated should unforeseen circumstances arise. Exclusive Holidays Ltd will accept no responsibility or liability for any delay, inconvenience or change caused by mechanical failure, roadworks, traffic delays, closure or congestion or ports or airports, bad weather, war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, cancellations or changes of schedules by our carriers and other unforeseen circumstances and similar events beyond our control.
In the event that problems arise with a hotel including, but not limited to, hotel ceasing trading or entering administration, outbreaks of illness, or other problems relating to the quality of the hotel, we will endeavour to move to a hotel in the same resort and your holiday will continue as usual. If we are unable to secure a hotel in the same resort, we reserve the right to select a different resort within a reasonable distance to allow the same itinerary to take place. In this case, if the change occurs more than 14 days from the date of departure, you may transfer all monies to another holiday. If the change occurs less than 14 days from the date of departure, we regret that no refunds or transfers are possible. In all cases we will endeavour to notify you of any change as soon as possible.
USE OF WEBSITE
You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.
Subject to the licence granted to you to use the Site, Exclusive Holidays Ltd reserves all rights, title and interest in its Intellectual Property Rights in the Site.
AMENDMENTS TO TERMS & CONDITIONS
Exclusive Holidays Ltd may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms. Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following Exclusive Holidays Ltd’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.
These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Exclusive Holidays Ltd and you relating to your purchase. Exclusive Holidays Ltd advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Exclusive Holidays Ltd. We will store a copy of the contract entered into by you with Exclusive Holidays Ltd. You are advised to read (and are responsible for reading) fully all information on this website.
If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.
These Terms are subject to the laws and exclusive jurisdiction of England and Wales.
The above terms and conditions apply to all holidays and trips organised by Exclusive Holidays Ltd and apply to all passengers.